Terms and Conditions for Refurbished Products – Employee Offer

Limited Warranty Conditions

• The Products under this Offer shall carry a limited "6 months" warranty from the purchase invoice date (“Warranty”).
• Refurbished Product purchased is only eligible for repair Warranty in order to restore it to proper working condition. No claims shall be accepted for replacement or refund under or out of Warranty condition in any circumstances.
• This Warranty does not apply to minor cosmetic imperfection of the Refurbished Product such as scratches, marks, discoloration, etc., and no support is granted with regard to such cosmetic imperfection.
• Samsung’s obligation under this Warranty for Refurbished Product is only limited to the handset device. Accessories will not be eligible for any repair or replacement warranty (except battery, which shall have a warranty for "3 months" from the purchase invoice date)
• For repair, it is the responsibility of the purchaser to contact the nearest authorized service centre and bring the Refurbished Product to the authorized service centre at purchaser’s cost and risk.
• In the event of repairs of the part/s of the Refurbished Product, this Warranty will thereafter continue and remain in force only for unexpired period of the Warranty.
• In case of any damage to the Refurbished Product caused by accident, tampering, misuse or neglect of the purchaser, this Warranty conditions shall not applicable and repairs will be done subject to availability of parts and on a chargeable basis only.
• The packaging of the Refurbished Product clearly states that the Refurbished Product is a repaired product.
• In case of any manufacturing defects in the Refurbished Product, the employees are requested to contact the authorized Samsung service centre. HR or Samsung Shop team will not entertain any escalations related to any manufacturing defects pertaining to the Refurbished Product.
• The Warranty does not cover replacement for Dead on Arrival Products. Such Products will only be repaired by the Samsung service center and there will be no replacement or refund for the same.
• In case of any apparent damage to the package of Refurbished Product, please report immediately to Samsung SHOP Support at support.estore@samsung.com . Employees are requested to not open, use or activate such device. A replacement/refund will be processed post investigation. In case the Employee activates such Product, no refund/replacement will be given.

Other Terms and Conditions

• The Offer is valid on Samsung refurbished or repaired Smartphones and Tablets (hereinafter called as “Refurbished Products”).
• The price for the Refurbished Products will be the price set out on the website provided that it has been confirmed in the Order Confirmation. VAT is payable by you at the applicable rate as indicated on the website. Delivery costs, where applicable, are payable by you at the price set out on the web site, provided such costs have been confirmed by Samsung.
• The Offer is valid for all Samsung and its affiliates employees with mySingle ID. On-roll employees & off-roll (direct outsource) will be eligible for the offer - SIEL / SDSI/ SRI Bangalore, Noida & Delhi / SIEL-P ( Chennai & Noida).
• Each employee will be eligible for purchasing three (3N) units of Product - per offer per month.
• The Offer is valid till stocks last.
• The Offer can be availed from Samsung Shop (i.e. Samsung e-store) only.
• Purchase of the Refurbished Product is limited to the use of the employee, his/her family and friends.
• No other Offer will be applicable along with this Offer.
• Order once placed cannot be changed or cancelled.
• Any employee who purchases a Refurbished Product under this Offer needs to retain or ensure that his/her family or friends in whose name the Refurbished Product is purchased, retain it for a minimum period of 6 months from date of invoice, until the expiry of basic Warranty of product.
• All purchases under this Offer are subject to audit check and any employee found in violation of the guidelines would be penalized basis company policy.
• Order once placed cannot be modified or cancelled.
• Delivery of the Product may take at least 15-20 working days depending upon the geographical conditions.
• Purchases under this Offer shall be at the sole discretion / risk of the employee. Samsung does not provide any guarantee / warranty of the same beyond 6 months. Hence, no disputes shall be entertained
• Our maximum aggregate liability under the Offer whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Refurbished Product(s).

Mobile Emp Offer - Terms and Conditions

The Terms & Conditions to avail the offer are as under:
• All Samsung and affiliates employees with mySingle id (On Roll and eligible Off Roll) can avail the offer - SIEL / SRI Bangalore & Noida / SIEL-P, SIEL-N.
• Each employee will be eligible for maximum of 3 units of Note8.This offer would be over and above their normal yearly mobile voucher quota.
• Purchase of the product is limited to the use of the employee, his/her family and Friends.
• No other offer will be applicable along with the Employee Offer.
• Any employee who purchases the device under this scheme needs to retain the handset for a minimum period of 1 year.
• All purchases under this scheme are subject to audit check and any employee found in violation of the guidelines would be penalized basis company policy.
• Order once placed cannot be changed or cancelled.
• Delivery timelines are 10-15 working days.
• In case the product is found physically damaged upon box opening, employee must obtain a Service Report from installation engineer and forward a copy to support.estore@samsung.com along with images of the damaged unit. Replacement or rebilling of such orders will be subject consent of management and availability of material. Samsung or Savex Technologies will be unable to return such orders if the original packaging of the product is not retained by customer.